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Error Reporting

Page history last edited by Plex Samsung 8 years, 1 month ago

If you found an error please report it. You can send me an email or post it in the Plex forum here.

In order to better assist you with issue you might be having, please answer the following questions (and attach logs mentioned below) when posting your issue/question. This will allow the community to more quickly identify your issue and give and accurate response to what might be causing it.

For easier reading the PMS.log please post your issue promptly after you encountered it. If you don't have time for that then please reproduce the error before uploading the PMS.log.

1. Enable debugging in the app under Preferences -> General -> Send debug to PMS 
2. Reproduce your error.
3. Are you using Mac ,Windows or Linux PMS? What version?
4. Attach your PMS log.

-- Mac Plex Media Server

 ~/Library/Logs/PlexMediaServer.log 

or

 Open the Console -> choose at the left side Plex Media Server.log

 


-- Windows Plex Media Server

On Windows7/2008/WHS v2 
%userprofile%\appdata\local\PlexMediaServer\Logs\PlexMediaServer.log

On Windows XP/2003/WHS v1 
%USERPROFILE%\LocalSettings\ApplicationData\PlexMediaServer\Logs\PlexMediaServer.log



-- Linux Plex Media Server

/var/lib/plexmediaserver/Library/ApplicationSupport/PlexMediaServer/Logs/PlexMediaServer.log



5. How is your TV/BD-Player connected to your network, wired or wireless?
6. Disable debugging in the app. 

 

Comments (3)

plexuser1 said

at 12:08 pm on Jan 18, 2012

Logfile for Linux:
~/Library/Logs/Plex Media Server.log

~: home of the user, which starts Plex Media Server.

plexuser1 said

at 8:57 am on Jan 23, 2012

Can you fix the fact that i need to change audio setting every time when i go to see a film? I need to set default PCM, no dolby digital please.

Paulo Paz said

at 12:21 pm on Nov 28, 2012

hello,
Subtitles are not going to utf-8. Thank you for your help.

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